When something is stuck

First the log#

If an app sits at “starting” for more than a few minutes, the reason is almost always in its log. You find it on the app’s card under “Show logs”. Common reasons are no space left, an environment variable set wrongly, or the app itself giving up during boot.

Then restart#

“Restart” clears up a surprising amount, and it is what makes changed environment variables take effect in the first place.

Check the space#

When storage is full an app stops working, often without saying so clearly. How much is in use is on the card. How to grow it is under Size and performance.

The app is up but unreachable#

• Is an access restriction in place? Then only the listed ranges get through, and your IP address may have changed.
• Does the podless.app address work but your own domain does not? Then it is DNS or the certificate, see Your own domain.
• Is the credit empty? Then we stopped the app, see Credit and pricing.

Questions about the app itself#

We make sure your app runs. How to create an album, why an import stalls or what a setting does is best known by the people who built the app. The project’s documentation is linked on every app page, and many projects also run a forum or a chat.

Write to us#

If you are stuck, the app’s card has “Report issue”. That is the fastest route, because we then already know which app you mean. Otherwise use contact. Write one sentence on what you expected and what happened instead, and add the relevant part of the log if you have it. That saves you one round trip.